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Comments on cleaning - what do I do?

If you have any concerns about the cleanliness of your accommodation, you should let us know immediately, but no later than 11:00 on the day after your arrival. It is important that you do not clean on your own but give us the chance to correct this. Contact us on 0280-75000.

Urgent property issue - what to do?

Do you need urgent help from our caretakers, has the water in your home frozen? Or are you without electricity or heating? Contact us directly on 0280-75000.

Something is broken - what should I do?

If something is broken in your accommodation, please fill in the form below to make a complaint. You will receive a confirmation by email once the case has been registered. Please note that the cases are handled in turn.